Receba nosso Newsletter semanal
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20|20 Skills is selected by SugarHouse Casino (Leia o Artigo)
20|20 Skills™ is selected by SugarHouse Casino to help manage its human capital.
jun 18, 2010 Por Jim Houran
Building Better Businesses with Strategic Employee Reviews (Leia o Artigo)
The recession has motivated organizations to refocus on the critical issue of professional development for employees who have survived downsizing. 20|20 Assessment™ discusses how employee reviews are a strategic tool for performance management.
mai 18, 2010 Por Jim Houran
20|20 Assessment™ Presents Results of New HSMAI Survey of Meeting Planners (Leia o Artigo)
The 20|20 Assessment™ team presents key findings from our recently analyzed pre-conference survey conducted for HSMAI’s Affordable Meetings® Mid-America conference.
abr 28, 2010 Por Jim Houran
20|20 Assessment™ Presents New HSMAI Survey Results (Leia o Artigo)
The 20|20 Assessment™ team is pleased to present key findings from our recently analyzed survey conducted for the 20th Annual HSMAI's Affordable Meetings® National/ETE Conference & Exposition
set 16, 2009 Por Jim Houran
Five Psychological Principles Everyone Should Know and Use (Leia o Artigo)
Hospitality is about a "customer-centric" mindset. Five, easy-to-learn principles can help professionals to live this mindset. The examples here focus on sales, but these principles are useful for working with anyone personally and professionally.
ago 14, 2009 Por Jim Houran
Simple value-adds and the use of technology for lead generation and CRM the are the hot trends in the event planner industry according to our recent survey with HSMAI. This and other important insights are presented in this executive summary.
jun 12, 2009 Por Jim Houran
20|20 Assessment™ Publishes New Academic Journal Article (Leia o Artigo)
A new study finds that industry professionals equate job success to different competency models for different employment levels -- and consequently have expectations that selection and training assessments should be more highly context-specific.
mai 20, 2009 Por Jim Houran
20|20 Assessment Presents the 2009 HSMAI Event Planner Survey Results (Leia o Artigo)
Key findings are released from a survey recently conducted for the Ninth Annual Hospitality Sales & Marketing Association International’s (HSMAI) "Affordable Meetings® “Mid-America Conference & Exposition.”
abr 1, 2009 Por Jim Houran
Key Learnings from the 3rd Annual “HR in Hospitality” Conference (Leia o Artigo)
The National HR in Hospitality Conference presented crucial trends that all shareholders should know about and contemplate. Key learnings from the conference are summarized here by an industry insider and attendee.
mar 24, 2009 Por Jim Houran
Making HR a Strategy and Profit Center in 2009 (Leia o Artigo)
20|20 Assessment™ and its partner Regent Hospitality Services share strategies to maximize HR and training programs. These best practices enhance short-term productivity and reinforce a culture of thinking and working smarter and more strategically.
fev 13, 2009 Por Jim Houran e Jeroen L. M. Gerrese
The Critical Need to Supplement Personality Testing for Recruitment and Development (Leia o Artigo)
Personality testing is popular, but research reveals it is a limited tool for selection and training. However, HR initiatives in 2009 can be bolstered by replacing or augmenting personality testing with best practice skills or competency testing.
jan 8, 2009 Por Jim Houran
Four Key Questions Candidates Should Ask Potential Employers (Leia o Artigo)
Employer-employee compatibility must be a two-way street for an appointment to be successful over the long-term. To gauge compatibility, candidates should ask potential employers four critical questions during a selection process.
set 24, 2008 Por Jim Houran e Whitney Harper
Canadian Lodging Outlook May 2008 (Baixar Arquivo)
Ten Traps to Avoid with Employee Opinion Surveys
jul 15, 2008 Por Jim Houran
Ten Traps to Avoid with Employee Opinion Surveys (Leia o Artigo)
Employee Opinion Surveys can offer a strong ROI for organziations wanting to improve their business operations and relationships. However, these surveys are often compromised by ten critical pitfalls. Learn about these traps and how to avoid them.
jul 2, 2008 Por Jim Houran
Competency Benchmarking for Recruitment and Beyond (Leia o Artigo)
Talent is the most under-managed corporate asset of the past two decades. Fortunately for businesses that invest in organizational development, advancements in assessment and evidence-based action plans manage talent in ways never before possible.
mai 1, 2008 Por Jim Houran e Celeste Contois and Kathy Cruz
Creating Effective Survey Projects (Leia o Artigo)
Conducting surveys is a science. Since poorly designed instruments waste organizational resources, this article teaches you the fundamentals of survey strategy. Surveys are competitive advanatges only if you can act with confidence on the data.
abr 24, 2008 Por Jim Houran e Alan J Keith
Best Practice Due Diligence -- a 20|20 Skills™ Case Study (Baixar Arquivo)
HVS Executive Search is a model for organizations wanting to implement best practices for recruitment. Read how 20|20 Skills™ assessment bolstered Executive Search's candidate due diligence and sharpened its competitive edge in the war for talent.
abr 15, 2008 Por Jim Houran e Keith Kefgen
Orient-Express and the Business Case for Employee Opinion Surveys (Baixar Arquivo)
Organizational development seems unnecessary when business is good and not prudent when business is slow. But, these mindsets are fatal to lasting success. To learn more, read a recent success story with 20|20 Employee Opinion Survey™.
abr 1, 2008 Por Jim Houran
Physical Attractiveness in the Workplace (Baixar Arquivo)
We review and summarize classic and contemporary research on the psychology of "beauty" and then propose ideas and guidelines to help the service industry seize opportunities to use “beauty in business” effectively and ethically.
mar 3, 2008 Por Eddy M. Elmer e Jim Houran
Three Things to Know Before Conducting Your Own Surveys (Leia o Artigo)
Questionnaires are undermined by three key factors of which organizations are typically unaware. This Q&A with a noted expert provides knowledge to help organizations turn their questionnaire projects into powerful business tools.
jan 15, 2008 Por Jim Houran
Take Part in our 2008 Hospitality Future-Cast Study (Leia o Artigo)
What does the future hold for hospitality? You tell us.
dez 13, 2007 Por Jim Houran
Progressive consumer modeling combined with modern analytics allow businesses to identify key but hidden drivers behind consumer behavior. This approach "reads consumers' minds" in a way far superior to "recommendation engines" used today.
nov 12, 2007 Por Jim Houran
Employee Screening with Job-Simulation Videos (Leia o Artigo)
Job-simulation videos provide applicants a realistic preview of the job requirements and demands. This helps poor-fit applicants to self-select out of your recruitment process, saving you time and money.
nov 7, 2007 Por Jim Houran
Self-Directed Coaching (Baixar Arquivo)
Learn how a skills assessment combined with our clear "coaching pathway" can be the basis for self-directed coaching -- an effective approach for assessing, evaluating and leveraging your current skill set on your own initiative.
out 25, 2007 Por Alan J Keith e Jim Houran
Worker Types: A New HR Approach (Baixar Arquivo)
Service industry employees fall into eight “worker type” classifications. This article reviews how you can enhance your recruitment and training initiatives by thinking both of people and job positions in terms of these classifications.
ago 7, 2007 Por Jim Houran
Promoting Positive Test Taker Experiences with Employee Assessments (Baixar Arquivo)
Employee assessments are often perceived as adversarial exercises. However, positive experiences happen when employers use feedback as constructive information to understand – and if the candidate is hired to build on – an individual’s strengths.
jun 29, 2007 Por Jim Houran
The New Standard in "Employee Incentive" Surveys: A Case Study of HVS (Leia o Artigo)
Adding scaling mathematics to traditional incentive surveys gives organizations a new competitive edge. Employers can now discover what incentives matter most to employees and which ones correlate with short-term versus long-term employee...
jun 7, 2007 Por Jim Houran
Ten Myths About Employee Assessment... Debunked (Baixar Arquivo)
We present insider information that debunks common beliefs about assessments and can help companies decide whether the use of assessments is in the best interest of their businesses.
mar 6, 2007 Por Jim Houran
20|20 Skills Welcomes Ponta dos Ganchos Exclusive Resort as a New Client (Leia o Artigo)
Ponta dos Ganchos Exclusive Resort choses 20|20 Skills
mar 1, 2007 Por Jim Houran
Grupo Plan, Hotel Development & Asset Management choses 20|20 Skills
fev 21, 2007 Por Jim Houran
When Should I Use an Assessment in the Recruitment Process? (Leia o Artigo)
Jim Houran's monthly column.
fev 8, 2007 Por Jim Houran
The Sad Side of Valentine's Day -- What the Industry Should Know (Baixar Arquivo)
Valentine's Day, as with other holidays, can be stressful to many singles who feel left out. However, the service industry is in a unique position to both address this untapped market and to make people feel good during this season.
fev 4, 2007 Por Jim Houran e Mark H Keith
Money and Employee Motivation (Baixar Arquivo)
The most effective motivator for employees is a monetary incentive used with non-financial reinforcements. We review nuances of incentives and make basic recommendations that can form the basis of best practice compensation and incentive policies. ...
jan 11, 2007 Por Jim Houran e Keith Kefgen
Employee satisfaction data from a major hotel chain shows that lack of proper analytics leads to spurious findings which negatively affects the bottom line. However, cutting edge statistics provide a substantial return on investment in survey work.
nov 21, 2006 Por Gene A. Ference e Jim Houran
Strategies for Assessing Exaggeration and Deception by Job Candidates (Baixar Arquivo)
It may be Halloween time, but children are not the only ones who may be wearing "masks." A three-part strategy for due diligence is outlined that reduces bad hires resulting from distorted candidate information.
out 19, 2006 Por Jim Houran e Howard Krieger
Beware of "Barnum Effects" in Organizational Assessments (Baixar Arquivo)
Professionals should avoid assessments with overly general and useless reports that "describe" virtually everyone. Best Practice assessments provide specific, actionable and evidence-based feedback grounded in Item Response Theory testing methods.
set 18, 2006 Por Jim Houran e Gene A. Ference
Nurturing Employee Creativity (Baixar Arquivo)
Creativity can be learned and nurtured by focusing on healthy physiology, promoting positive "cross talk" among the three main anatomical regions of the human brain and utilizing workshops that address creativity and organizational strategies.
ago 21, 2006 Por Jim Houran e Gene A. Ference
State-Of-the-Art Measurement in Human Resource Assessment (Baixar Arquivo)
This article outlines the concept of state-of-the-art measurement in human resource assessment. It is our position that the scientific validity of any assessment begins with the fundamental issue of "quality of measurement".
jun 20, 2006 Por Jim Houran
