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Hotel sales training in 2011: what different approaches can we take to rejuvenate and re-energize our sales teams to sell?
jan 26, 2011 Por Leora H Lanz e Jennifer Coyle
The importance of upselling at the front desk has increased over recent years due in large part to the changing methods of booking rooms. A well-managed upselling program can benefit all parties involved if done correctly.
jan 10, 2011 Por Leora H Lanz e Jennifer Coyle
Bringing T.L.C. to the R.F.P. (Leia o Artigo)
Has the personalized hotel sales process become more the exception than the norm? We need to know how to better sell and respond to cut through the competitive clutter.
ago 6, 2010 Por Leora H Lanz e Jennifer Coyle